ox999 Privacy Policy

Our Commitment to Your Privacy

ox999 is committed to protecting the privacy and security of every player who visits or registers on our platform. This Privacy Policy explains in clear, straightforward terms how we handle the personal information you share with us when you use ox999 — Bangladesh's trusted online casino and sports betting destination.

By accessing or using any service on ox999, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully. If you have questions about how your data is handled, our support team is available around the clock at [email protected].

This policy applies to all users of ox999 regardless of location. Given that our primary audience is players based in Bangladesh — including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — we have designed our data practices to reflect the expectations of Bangladeshi users while maintaining international best-practice standards for data protection.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account, make a deposit, or contact our support team, you may provide us with the following categories of personal information:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Residential address (including city, district, and postal code in Bangladesh)
• Payment account details for bKash, Nagad, Rocket, Upay, or bank transfer (account number only — we do not store full card details)
• Identity verification documents such as a National ID (NID) card when required for KYC purposes

1.2 Information Collected Automatically

When you use the ox999 platform, our servers and analytics tools automatically record certain technical information about your session:

• Device type, operating system, browser type and version
• IP address and approximate geolocation (country and city level)
• Pages visited, time spent on each page, and actions taken within the platform
• Referring URL and session timestamp (Bangladesh Standard Time, UTC+6)

1.3 Financial Transaction Data

ox999 records all deposit and withdrawal transactions processed through bKash, Nagad, Rocket, Upay, and bank transfer channels. This includes transaction reference numbers, amounts in Bangladeshi Taka (৳), timestamps, and payment method identifiers. This data is retained to comply with anti-money-laundering (AML) obligations and to resolve any payment disputes promptly.

2. How We Use Your Information

ox999 uses the personal information it collects strictly for the following purposes. We do not use your data for any purpose that is inconsistent with this policy:

• Account registration and identity verification (KYC) to comply with fair-play and responsible gaming requirements
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported bank channels
• Providing customer support and resolving account or payment disputes via email
• Personalising your experience on ox999, including showing relevant promotions, cricket betting markets, and slot recommendations
• Fraud detection, security monitoring, and prevention of money laundering or abuse of promotional offers
• Sending transactional notifications (e.g., deposit confirmed, withdrawal processed) and, where you have opted in, promotional communications

Where we rely on your consent to process data for marketing purposes, you may withdraw that consent at any time by contacting our support team. Withdrawal of consent will not affect the lawfulness of any processing already carried out before your withdrawal.

3. Disclosure of Your Information

ox999 does not sell, rent, or trade your personal data to any third party. We may, however, share strictly limited information with selected partners in the following circumstances:

3.1 Payment Processors

To complete financial transactions, ox999 shares the minimum required account and transaction data with payment partners including bKash, Nagad, Rocket, Upay, and the relevant banking institutions (such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank). These partners are bound by their own data protection standards and may not use your information for any purpose beyond completing the transaction.

3.2 Legal and Regulatory Obligations

ox999 may disclose personal data when required to do so by applicable law, court order, or at the request of a competent authority. Any such disclosure will be limited strictly to what is legally required and will be documented internally.

3.3 Service Providers

ox999 works with carefully vetted technology and analytics service providers who assist in platform operations, game delivery (including studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming), security monitoring, and customer communications. These providers are contractually required to process data only on our documented instructions and must maintain appropriate security measures.

4. Cookies and Tracking Technologies

ox999 uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and improve your overall experience. The cookies we deploy fall into three main categories:

• Essential cookies — required for login sessions, bet placement, and secure navigation; these cannot be disabled without breaking the platform
• Analytics cookies — used to understand how players use ox999 (e.g., which games are most popular, how users navigate between cricket betting and slots) so we can improve the service
• Preference cookies — used to remember language settings, display preferences, and session-restoration data so your experience is consistent each time you visit

You may adjust your browser settings to block or delete cookies at any time; however, disabling essential cookies may prevent certain features of ox999 from working as intended. We do not use persistent cross-site tracking cookies or sell cookie-derived data to advertising networks.

5. Data Retention

ox999 retains your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable legal and regulatory obligations. Specifically: active account data is retained for the full duration of your account; transaction records and KYC documents are retained for a minimum of five years from the date of transaction to satisfy AML and financial record-keeping requirements; and analytics data is retained in anonymised or aggregated form for up to three years.

When your account is permanently closed, ox999 will delete or anonymise your personal information within a reasonable period, except where retention is required by law. If you request deletion of your data and deletion is permissible, we will process your request within 30 days of receiving it.

6. Your Rights as a Data Subject

ox999 respects your rights over your personal data. As a registered player, you have the following rights, which you may exercise by contacting our support team at [email protected]:

• Right to Access — you may request a copy of all personal data ox999 holds about you
• Right to Rectification — you may request correction of any inaccurate or incomplete personal data
• Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations
• Right to Object — you may object to the processing of your personal data for direct marketing purposes at any time
• Right to Data Portability — you may request your data in a structured, commonly-used machine-readable format for transfer to another provider

ox999 will respond to all data rights requests within 30 days of receipt. In complex cases this may be extended by a further 30 days, and we will notify you accordingly. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.

7. Security of Your Personal Data

ox999 maintains a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, password hashing and salting, two-factor authentication options, firewalls and intrusion-detection systems, and regular internal security reviews.

Despite our best efforts, no data transmission over the internet is completely secure. If you become aware of any suspected security breach affecting your ox999 account, please notify us immediately at [email protected] so we can investigate and take corrective action without delay.

8. Third-Party Links

The ox999 platform does not contain links to external third-party websites. However, any payment partner interface you access (such as the bKash, Nagad, or Rocket gateway) is governed by that partner's own privacy policy and terms. ox999 accepts no responsibility for the data practices of external payment gateways or any other third-party service you choose to use independently of our platform.

9. Protection of Minors

ox999 is strictly an adult platform. All players must be 21 years of age or older to register an account, place bets, or participate in any game or promotion on ox999. We do not knowingly collect or process personal data belonging to individuals under the age of 21.

If you are a parent or guardian and believe that your child has provided personal information to ox999 without your consent, please contact us immediately at [email protected]. We will promptly investigate and, if confirmed, delete the relevant data from our systems without undue delay. 21+ only. Please gamble responsibly.

10. Changes to This Privacy Policy

ox999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of ox999 after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ox999 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 and aim to respond to all privacy-related enquiries within one business day.

You can reach the ox999 Privacy and Data Protection team at: [email protected]. Please include 'Privacy Request' in the subject line of your message so our team can direct your enquiry to the appropriate person without delay.